our blog

Browse through an assortment of blog posts by our very own experts and specialists. Our team has spent many years of delivering sales training and management development to a multitude of brands and partners. Here is where they impart their experience and knowledge they gained. Improve your understanding of the inner workings of your industry and how to apply this knowledge in your company’s day to day operations.

Reality Training Team Building Day, November 2016

Posted by Robbie Tosh on Nov 30, 2016 11:18:20 AM

This month, the Reality Training team took part in our biannual Team Building day.  This time, it was the turn of Bob Morrell to organise. As usual, the day was planned in secret, and only Bob knew what the day had in store for the team. The only piece of information given to us by Bob about what we would experience was that the theme of the day was 'what is great customer service?'

We were told to meet at London Euston Station, and from there we were given a series of locations to visit, and pictures to take at said locations.

At first, you’d think that Bob was sending us on a tour of stereotypical tourist destinations across London, but instead, we discovered lots of hidden gems across the capital.

How to be a Sales Manager Without Targets

Posted by Reality Training on Nov 28, 2016 10:15:46 AM

To answer this question, we must first define what a Sales Manager ‘with targets’ actually does. 

How to Find Inspiration with Flexible Working and Innovative New Spaces

Posted by Robbie Tosh on Nov 18, 2016 2:47:14 PM

How to Find Inspiration with Flexible Working and Innovative New Spaces

More and more, organisations are moving away from the stereotypical office cubical environment, to a more freer moving, flexible style of working. Why is this? At first glance, it would seem working predominantly in an office would increase productivity and efficiency as you’re always in a work environment.

This isn’t the case however, and increasingly employees are requesting a more relaxed approach to flexible working, and you can see why! A study by Regus found that 63% of managers (2500 took part in a survey) found a direct link between flexible working and increases in revenue.

Here’s 5 reasons why flexible working and innovative new spaces help you to find inspiration, and be more productive:

How to Embed Your New Training Model

Posted by Reality Training on Nov 8, 2016 12:45:53 PM

We are currently developing and embedding a range of sales and service models into large organisations.

Mystery Shopping Experiences

Posted by Reality Training on Nov 8, 2016 10:45:11 AM

Whenever we meet new potential clients or embark on a new project, we always mystery shop the brand first to get an immediate gauge on the service standards currently on show. 


Sign up to Think Reality, the free bi-weekly subscription that gives you engaging and valuable tips, stories and information on sales, service and leadership.

think reality sign up