Browse through an assortment of blog posts by our very own experts and specialists. Our team has spent many years of delivering sales training and management development to a multitude of brands and partners. Here is where they impart their experience and knowledge they gained. Improve your understanding of the inner workings of your industry and how to apply this knowledge in your company’s day to day operations.
Can you define your customer service culture? Are you comfortable with how effective it is, or are you unsure whether or not you and your staff need to change your methods?
Reality Training has created a new quiz that will determine whether or not you have the right customer service culture, and what can be done to help you change.
The quiz will ask you questions about your coaching methods, staff turnover, and your sales and service model, as well as other questions related to your customer service culture.
Watching from afar, it’s tempting to write something very emotionally political about the current presidential race in the US.
Reality Training have re-designed their website, www.realitytraining.com.
The six month project has redeveloped the site and made it cleaner and more user friendly. Users can also access the free resources more easily and understand the different types of programmes on offer.
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